Thank you for choosing HEBoost. We value your satisfaction and strive to provide the best products and services. This Refund Policy outlines the terms and conditions under which refunds are granted for purchases made on our website, https://heboost.com/. By making a purchase, you agree to this Refund Policy.
Digital Products and Services:
1.1. Refund Eligibility: We offer a range of digital products and services, including but not limited to software licenses, digital downloads, and online courses. Refund eligibility varies depending on the type of product or service.
1.2. No Obligation for Change of Mind: If you change your mind about a digital product or service you have purchased, we do not offer refunds. It’s important to review all product details and make an informed decision before making a purchase.
1.3. Defective or Incomplete Products: If you encounter technical issues or receive a defective or incomplete product, please contact our support team within 14 days of purchase. We will work diligently to address the issue and provide a solution, which may include a replacement or alternative access to the product.
How to Request a Refund:
To request a refund, please contact our customer support team at [email protected]. Provide your order details, a clear description of the issue, and any relevant documentation or evidence. Our team will review your request and respond within 24hrs.
Exceptions:
This Refund Policy does not cover the following:
- Products or services obtained through third-party partners or resellers. Refund policies for such products and services are subject to the terms of the respective partner or reseller.
- Products that have been used, modified, or damaged after receipt.
- Products with a clearly stated no-refund policy at the time of purchase.
Changes to this Policy:
HEBoost reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the top of the policy.
If you have any questions or concerns about this Refund Policy, please contact our customer support team at [email protected]. Your satisfaction is important to us, and we’re here to assist you in any way we can.